Privacy Policy

Last updated: August 11, 2026

1. Who We Are

This website is operated by Shanghai Gengyun Industrial Co., Ltd (“Gengyun”, “we”, “us” or “our”). Our address is Building 1 No. 218 Zhongde Road, Songjiang, Shanghai, China. For privacy questions or requests, contact salesgy@toem.com.cn.

2. Information We Collect

We may collect information that you provide when you contact us, request a quotation, create an account, place an order, submit a form or communicate with us. This may include your name, company, job title, email address, telephone number, billing and shipping address, order details, enquiry content and other information you choose to provide.

When you use the website, our systems may also receive technical information such as your IP address, browser and device type, operating system, referring page, pages viewed, approximate location, timestamps and diagnostic or security logs. If you make a payment, payment information is processed by the payment provider you select; we do not intentionally store complete payment-card details on this website.

3. How and Why We Use Information

We use personal information to respond to enquiries and quotations; process and fulfil orders; provide account, customer and after-sales support; communicate about transactions; operate, secure and improve the website; prevent fraud and abuse; comply with legal, tax and accounting obligations; and, where permitted, send relevant business communications.

Where applicable law requires a legal basis, we rely on performance of a contract or steps requested before entering a contract, compliance with legal obligations, our legitimate interests in operating and protecting our business, and consent for optional cookies or marketing communications. You may withdraw consent at any time without affecting processing that occurred before withdrawal.

4. Cookies and Similar Technologies

We use necessary cookies for essential functions such as security, consent preferences, shopping-cart and checkout operation. With your permission, we may also use statistics cookies to understand how visitors use the site and marketing cookies if marketing services are enabled. You can accept, reject or change optional-cookie choices through the cookie banner or cookie settings link. More details are provided in our Cookie Policy.

5. Google Analytics

With your consent, we use Google Analytics 4 to measure website usage, including page views, session information, approximate geography, and browser or device information. Google Analytics may use first-party cookies such as _ga and _ga_<container-id> to distinguish users and maintain session state. Analytics storage is denied until you provide the relevant consent. Information may be processed by Google under its applicable privacy and data-processing terms.

6. Sharing of Information

We may share information only as reasonably necessary with service providers that support hosting, website security, email, analytics, payment processing, logistics, customer support and professional advice; with business partners involved in fulfilling your request or order; with authorities when required by law; or in connection with a lawful corporate transaction. Service providers are expected to process information only for authorised purposes and with appropriate safeguards. We do not sell personal information for money.

7. International Transfers

Because we operate from China and use service providers in different countries, information may be processed outside your country, including outside the European Economic Area or the United Kingdom. Where required, we use recognised transfer mechanisms or other appropriate safeguards and take reasonable steps to protect transferred information.

8. Retention

We retain information only for as long as reasonably necessary for the purposes described above, including the duration of our business relationship and any periods required for warranty, tax, accounting, dispute-resolution, security or legal obligations. Enquiry records are reviewed periodically, and optional analytics data is retained according to the settings of the analytics service.

9. Your Rights and Choices

Depending on your location, you may have rights to request access, correction, deletion, restriction, objection or portability of your personal information, to withdraw consent, and to lodge a complaint with a competent data-protection authority. To exercise a right, email salesgy@toem.com.cn. We may request information needed to verify your identity and will respond as required by applicable law.

10. Security

We use reasonable administrative, technical and organisational measures designed to protect personal information. No internet transmission or storage system can be guaranteed to be completely secure.

11. Children

This business-to-business website is not directed to children, and we do not knowingly collect personal information from children. If you believe a child has provided information to us, please contact us so we can review and delete it where appropriate.

12. Third-Party Links

The website may link to third-party websites or services. Their privacy practices are governed by their own notices, and we are not responsible for those practices.

13. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices, technology or legal requirements. The revised version will be posted on this page with an updated date.

14. Contact Us

Shanghai Gengyun Industrial Co., Ltd
Building 1 No. 218 Zhongde Road, Songjiang, Shanghai, China
Email: salesgy@toem.com.cn